Education:

2012-2013: Uni of New England; Full time Bachelor of Media & Communications (to be completed mid 2014)
2012: Save Training; TAE40110 – Certificate IV in Training & Assessment Online
2010: SWC Training; Certificate III in Customer Contact
2010: Commonwealth Bank; Tier 2 certificate in Direct Banking & General Finance
2009 – 2010: Uni of New England; Full time Bachelor of Music.
2002 – 2007: Uni of Western Sydney; Part time Bachelor of Music.
2002: Microsoft MCSE
2001: Tafe NSW; Completed Certificate III in Assistant in Nursing.
2000: Tafe NSW; Completed Certificate III in Music Business.

Computing Skills:

Advanced – Microsoft Office – Word, Excel, Power point, Outlook, Access
Advanced – Adobe Photoshop, Indesign, creative suite
Advanced – HTML, CSS
Intermediate – PHP
Basic – SQL
Advanced – Facebook, Twitter, Pinterest, YouTube, LinkedIn, Google+
Intermediate – Accounting Software – MYOB, Quick Books, Quicken

Work Experience, Full Time, Part Time & Casual:

K2Media - Designer, Social Media Expert & Technical Support
January 2009 – Present
  • Liaise with clients & prospective clients including Finance companies, Trades People, Builders, Performers
  • Customer Service – face to face & telephone
  • Manage small team of 4 in delegation of designs, technical support & other duties as needed.
  • Invoicing & maintaining accounts
  • Create & design to clients briefs
  • Manage and update merchandise for e-commerce sites
  • Research for blog entries for clients & client social media posts
  • Technical support for computers/websites including hardware & software issues.
Data Processors, Ultimo - Team Leader, Data Analyst, Trainer & Project Manager
May 2011 – November 2013
  • Analysed & accurately recorded data from multiple sources e.g. NSW, QLD, VIC, TAS, SA, WA TAB Websites
  • Developed & produced analysis & budget reports for stakeholders & management
  • Ensured confidentiality was maintained
  • Handled computer issues e.g. replaced hard drive & video cards when necessary.
  • Worked to specific deadlines including budget reviews & performance reviews
  • Liaised with management including the owner of the company, & majority stakeholders
  • Updated training procedures & wiki, created e-learning system
  • Project managed approximately 4 projects including PHP projects & in house maintenance projects
  • Accounting & HR requests as needed
Commonwealth Bank of Australia, Parramatta - Customer Service, Technical Support & Administration
October 2006 – May 2011
  • Customer Service – busy call centre – phone
  • Sales & Customer service – International & local customers, & Business customers in Credit Cards, Netbanking, Travel money, Loans & General enquiries.
  • Technical support for computer problems
  • Change Manager for implementation of new 24hr banking system – including testing, checking & contacting relevant parties of issues or updates
  • Point of Reference for staff if Team Leader or Assistant Team Leader is unavailable
  • Responsible for training new staff in Commonwealth Bank policies, procedures & technical knowledge & acting as point of reference for them
  • Logging of support calls & data entry
  • Account Enquiries including Credit card & transaction accounts
  • Consistently high performer, exceeding required KPI’s while maintaining very high customer satisfaction
  • FSRA Tier 2 certified in Direct Banking & General Insurance
  • Project management
  • Have helped Floor manager with admin work as extra while helping customers
Cassisi Pets & Produce, Greystanes - Team Leader, Administration, Accounts & Customer Service
January 2009 – January 2010
  • Managing small team of 10 in Sales & Customer service
  • Updating databases & creating lists/databases through excel, access & word
  • OH&S compliance officer
  • MYOB invoicing & accounting
  • Data Entry
  • Updating computer system
  • Trouble shooting computer issues – ie rebuild of pc plus installation of drivers & programs
  • Admin, filing & other duties as necessary
  • Customer Service – face to face & phone
  • Data backup & security
  • Merchandise Purchasing & Ordering
Ooh! Media, Sydney - Promotions & Event Management
May 2007 – January 2009
  • Customer Service – face to face & telephone
  • Invoicing & accounting
  • Plan & create advertising for upcoming events including SpecSavers & Tontine
  • Contacted clients to confirm upcoming events
  • Contacted & planned staff rosters
  • Kept the client up to date with the status of advertising schemes
  • Merchandise purchasing & ordering
  • Ensure OH&S standards were adhered too
  • Responsible for training new staff in policies & procedures & acting as point of reference
Coles Express, Western Sydney - Customer Service Representative
May 2003 – November 2008
  • Customer Service – Face to Face
  • Cash handling
  • Training & orientation of new Customer Service Officers on site
  • Responsible for Fuel site with Occupational Health & Safety checks, & maintaining safety standards
  • Shift Administration
  • Inventory
Fairfield Music School, Fairfield - Piano & Singing Teacher
June 2004 – April 2006
  • Teaching Piano & Singing on a one to one basis
  • Cash Handling
  • Data Entry
  • Appointment setting for new students
  • General office duties – answering phones & filing
St Francis of Assisi Catholic Chapel, Blacktown - Administration & Pastoral Assistant
January 2001 – June 2003
  • Preparation & organisation for sacraments
  • Bookkeeping & accounting
  • Meet & greet customers at the door
  • General office duties – answering phones & filing
  • Counting of the collections & banking
Eastern Charms, Greater Sydney - Performer & Operating Officer
1996 – Present
  • Appointment Setting for Catholic Weddings, Funerals & other performances
  • Main singer & music maker
  • Customer Service
  • Cash Handling

Other Skills/Merits:

  • Holroyd Children’s Award for Services to the Community in Music & Charity
  • Volunteer Musical Director for Voices Raised Youth Choir
  • Volunteer Musician & Singer for the annual Rotary Carols by Candle light in the park (Horsley Park)
  • Volunteer Musician & Singer for Our Lady of Victories parish
  • Freelance Graphics Artist
  • Volunteer for numerous Church Events
  • Received the Principal’s Commendation for Volunteer Services to the Community

Contact Koren